Concerning the sole proprietorship Moeschamara as listed in the trade register of the Chamber of Commerce under number 65801288.
Visiting address: Weidedreef 114, 3947 NZ Langbroek
Postal address: Weidedreef 114, 3947 NZ Langbroek
Email: welkom@moeschamara.nl
These terms and conditions apply to all services that can be purchased from Moeschamara, such as but not limited to: courses, consultations, healings, workshops, ceremonies, trainings and other meetings and events or online services.
1.1 You register for an activity (course, ceremony, workshop or other event) of Moeschamara or you sign up for an individual consultation or healing.
1.2 You will receive from Moeschamara via email a confirmation of registration for the activity or the purchase of a consultation or healing. The sending of this email establishes the agreement for participation.
1.3 Registration for activities will be in order of receipt.
2.1 You will receive the invoice or payment confirmation and information about the activity, consultation or healing in the confirmation email from Moeschamara. If applicable, the invoice will indicate the deadline for payment.
2.2 In case you purchase a physical product online from Moeschamara that is shipped to you, you have the right to return it without giving any reason* up to 14 days after purchase. You must first notify welkom@moeschamara.nl, stating the order number and your name and account number. You must then pay the cost of return shipping yourself. The entire purchase amount will be refunded to you once the product(s) have arrived at Moeschamara in good condition, i.e., unused, in their packaging and as new. *If the products are already unpacked or damaged after you have taken possession of them, no refund will be made even if you return them within the 14-day period.
2.3 If the product is found to contain manufacturing defects, the product may be returned in the same manner and under the same conditions as described under 2.2.
3.1 You may cancel or change the registration for an activity under the following conditions:
a. A cancellation or change must be submitted by email to welkom@moeschamara.nl.
b. In case of cancellation or change, Moeschamara charges €5 administration and reservation fees.
c. If cancelled or changed within 14 days prior to the activity, you will owe the full participation fee. See also the provision under 3.f.
d. If you cancel within 28 to 14 days before the activity, you will owe 50% of the participation fee.
e. If you cancel more than 28 days before the activity you will receive a full refund of the participation fee, less the €5 administration fee.
f. If you are unable to attend a 1- or 2-day Moeschamara activity, you may send a substitute to the activity up to 24 hours before the start of the event. You will provide the name of the substitute by email to Moeschamara up to 24 hours before the start of the workshop. For activities longer than 2 days, this provision does not apply.
g. If you wish to make use of the legal right of withdrawal and it is within the cancellation periods mentioned in points a to f, please indicate this at welkom@moeschamara.nl.
3.2 After confirming the purchase of an individual consultation or healing, you may change or cancel it under the following conditions:
a. You can move the date and/or time of a consultation or healing session, only via whatsapp or by phone, free of charge up to 24 hours in advance, with a maximum of 2 moves for the consultation or healing in question. On the 3rd change, or a change within 24 hours before the scheduled consultation or healing, you will owe the full amount of the consultation or healing.
b. A cancellation of a consultation or session must be submitted by email to welkom@moeschamara.nl.
c. You can cancel the consultation or healing free of charge up to 14 days before the appointed date of the (first) consultation or healing session.
d. If you cancel the consultation or healing within 14 days before the first healing session, you will owe the total amount of the healing.
e. If you wish to exercise the legal right of withdrawal and it is within the cancellation periods listed under a to d, please indicate this at welkom@moeschamara.nl.
3.3 Moeschamara has the right to cancel an activity. The participants will be notified of this before the start of the activity. If possible, a suitable alternative will be offered. If the participant takes advantage of this, the participation fee will not be refunded. In other cases, the amount will be refunded, except for situations of force majeure, as defined in Article 7.
3.4 Article 3.1 and 3.2 may be deviated from in case of calamities, to be assessed by Moeschamara.
4.1 Moeschamara has no obligation to refund if you stop an activity mid-term. At all times, it is at Moescharama’s discretion whether a refund is appropriate in the event of force majeure. Should Moeschamara decide to proceed with a refund, a maximum of half of the total amount will be returned, less a €15 administration fee.*
*In the case of activities lasting more than two days, such as the Nature Healer Training, if Moeschamara decides to return any amount, the administration fee in case of interim cancellation is €50.
4.2 If you cancel your participation after the activity has already started, you must pay the full participation fee. You hereby explicitly agree that Article 7:408 (1) of the Civil Code does not apply and that early termination is not possible.
5.1 Events are given by Moeschamara or by Moeschamara in cooperation with 1 or more partners. Individual consultations and healings are given by Moeschamara.
5.2 Moeschamara shall not be liable for any damages, direct or indirect, suffered by you before, during or after participation in any event or healing.
5.3 Moeschamara shall not be liable for any shortcomings of, with respect to an activity, work performed by third parties (including partners Moeschamara works with during an activity). The operation of Article 6:76 of the Civil Code is excluded.
5.4 Any liability of Moeschamara for damage resulting from, or related to, an attributable failure and/or wrongful act, or which is based on any other legal ground, shall be limited to compensation of direct damage up to the amount of the invoice for the event or healing in question.
5.5 If Moeschamara considers it desirable for any reason, or in case of force majeure, Moeschamara shall be entitled to reschedule the event or the healing session to another date or location or to cancel the event in its entirety, without being liable for any damage suffered or to be suffered by you as a result thereof.
5.6 Claims for payment of damages shall expire 1 year after the day on which you became aware or could reasonably have become aware of the damage and Moeschamara’s possible liability for that damage.
5.7 In the event of an attributable failure, you must first give Moeschamara written notice of default, with a reasonable period of time, so that Moeschamara is able to fulfill its obligations, or rectify any errors, or mitigate, or remedy damages.
6.1 Complaints relating to a healing (session) you have taken or participation in an event can be made known to Moeschamara by email (welkom@moeschamara.nl). Moeschamara will receive from you as clear a description of the complaint as possible so that Moeschamara is able to respond, discuss it with you and, if applicable, remedy it.
6.2 Moeschamara is affiliated with the NIBIG dispute body. If, in your opinion, after reporting the complaint and consulting with Moeschamara, the complaint has not been adequately addressed, you may apply to the NIBIG Disputes Committee at https://nibig-geschillencommissie.nl/klacht/.
6.3 Even if you send a complaint, your obligation to pay remains.
7.1 Moeschamara shall not be obliged to fulfill any obligation if Moeschamara is prevented from doing so as a result of a circumstance that is not attributable to Moeschamara, and neither under the law, a juristic act or generally accepted practice is for Moeschamara’s account.
7.2 In these general terms and conditions, force majeure shall be understood, in addition to its definition in the law and jurisprudence, to mean all external causes, foreseen or unforeseen, which Moeschamara cannot influence, but as a result of which Moeschamara is unable to fulfill its obligations. Such as power or internet failure, terrorism, extreme traffic jam, a traffic accident, extreme weather conditions. Moeschamara shall also be entitled to invoke force majeure if the circumstance preventing (further) fulfillment of the agreement occurs after Moeschamara should have fulfilled its obligation.
7.3 Moeschamara may suspend the obligations under the agreement during the period that the force majeure continues. If this period lasts longer than six months, then each of us is entitled to dissolve the agreement, without obligation to compensate the other.
7.4 Insofar as Moeschamara has already partially fulfilled its obligations under the agreement at the time of the occurrence of force majeure or will be able to fulfil them and the part fulfilled or to be fulfilled respectively has independent value, Moeschamara shall be entitled to invoice the part already fulfilled or to be fulfilled respectively.
8.1 Moeschamara undertakes to keep confidential any confidential information you share with Moeschamara in the context of a healing.
8.2 If Moeschamara is obliged on the basis of a statutory provision or a judicial decision to (also) provide confidential information to third parties designated by the law or the competent court, and Moeschamara cannot in this respect invoke a right to refuse to give evidence in accordance with the law or a right recognized or allowed by the competent court, Moeschamara shall not be obliged to pay damages or compensation and you shall not be entitled to dissolve the agreement on any ground whatsoever.
8.3 Moeschamara takes your privacy seriously and uses your personal data only in the context of the Moeschamara service. Moeschamara adheres to the Personal Data Protection Act. More information about what data Moeschamara processes and for what purpose can be found in the Privacy Statement.
9.1 In the event of any disputes, we will always do our best to resolve the dispute among ourselves before taking a dispute to court.
9.2 If we cannot agree between ourselves, we will submit disputes to the court in Utrecht.
9.3 All agreements are governed exclusively by Dutch law.
10.1 The Gaia Blessing® trademark is the exclusive property of Moeschamara and may only be used by Moeschamara and certified Gaia Blessing® Nature Healers, or in other words, people who have completed the entire Nature Healer Training.
10.2 Images and texts on Moeschamara’s website may only be used after written permission from Moeschamara.
10.3 Nothing from Nature’s Oracle Cards / Nature’s Oracle Cards may be copied, distributed or circulated in any way without written permission from Moeschamara.
11.1 All prices listed are subject to errors and changes.
11.2 In the event of a discrepancy between these General Terms and Conditions and the agreement to which these General Terms and Conditions apply, the provisions of the agreement shall prevail.
11.3 Together with the confirmation e-mail and any additional terms and conditions agreed upon therein, these general terms and conditions constitute the entire agreement between you and Moeschamara. Any prior agreements, arrangements, understandings or representations are hereby superseded.
11.4 If Moeschamara does not always demand strict compliance with these terms and conditions, this does not mean that the provisions thereof do not apply, or that Moeschamara would to any extent lose the right to demand strict compliance with the provisions of these terms and conditions in other cases.
11.5 Moeschamara is authorized to make amendments to these terms and conditions. The most current version of the terms and conditions is known via moeschamara.com and can be sent by mail or email upon request.
11.6 These general terms and conditions shall apply as of July 8, 2024. They are valid until modification of the general terms and conditions is indicated in writing by Moeschamara.
